Enterprise Support Engineer

@Bitdefender, în Strada Delea Veche, București, Romania

Responsabilități

The Enterprise Support and Services team based in Bucharest is looking to start the Internship Program for 2017. Within this role, you will be responsible with ensuring a high quality technical assistance for the Bitdefender Enterprise clients world-wide, within the required quality, performance and SLA requirements.

In this process, you will act as a link between our customers’ needs and the other departments by performing escalations and providing detailed descriptions or reports where necessary. You will thus be required to work closely with other teams in a youthful and competitive environment, which will enrich your experience and broaden your perspective.

Responsibilities
– Ensure L1 Level of Support via email, phone and remote assistance for Bitdefender Enterprise customers in the agreed terms and conditions;

• Escalate internally to the next tier of support or other departments while keeping the responsibility of case;

• Meet the SLA requirements and the internal procedural workflow;

• Timely and accurate reporting on status for assigned tasks;

• Build and maintain a consolidated relationship with Bitdefender customers.

What you will get:

• Deeper understanding of IT technologies related to Windows, Linux, Networking and Virtualization solutions;

• Working experience in a youthful and competitive environment, meeting experts within their areas;

• Knowledge about Bitdefender Enterprise Products;

• Opportunity to get hired and work within the same team.

Calificări

Technical Requirements

• Knowledge of Windows & Linux, Desktop and Server versions;

• Knowledge of TCP/IP Networking;

• Knowledge of virtualization concepts would be a plus.

Language Requirements

• Excellent English verbal and written communication skills;

• Fluent German, Spanish or French are a plus.

Other Requirements
- Maintaining problem tracking and resolution at a detailed level for service request;

• Result-oriented and good diagnostic skills;

• Efficient time management and team player;

• Customer focused;

• Initiative is required in day to day tasks;

• Punctuality and flexibility - Schedule adherence is one of the objectives of your activity and it will be taken into account during your performance evaluation.

Beneficii

If you like our team and you and you show us you’re dedicated and eager to learn, we will be happy to continue our collaboration.